Frequently Asked Questions
Your Cleaning Questions Answered
At Rainier Cleaning Solutions, we understand that choosing a cleaning service is a big decision. Whether you’re looking for commercial or residential cleaning, we’re here to make the process as clear and easy as possible. Below are answers to some of the most common questions we receive. If you have any other questions, don’t hesitate to reach out—we’re always happy to help!
Scheduling Questions
we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
General Questions
We offer a wide range of cleaning services for both commercial and residential spaces, including:
- Commercial Cleaning
- Janitorial Services
- Move-In / Move-Out Cleaning
- Window Cleaning
- Carpet Cleaning
- Pressure Washing
- Property Management Services We can also customize services based on your unique needs
Yes! All of our cleaning technicians are fully insured, bonded, and background-checked for your peace of mind. We hire only trustworthy, reliable professionals who meet our high standards of service..
No, you don’t need to be present during the cleaning. Many of our clients give us access to their space via a key or a security code, and we’ll take care of the rest. If you’d prefer to be there, we’re happy to accommodate that as well.
Getting a quote is easy! You can either call us at [insert phone number] or fill out our online form with details about your cleaning needs. We’ll provide a customized quote based on the size of your space, the type of service required, and the frequency of cleaning.
Yes, we prioritize eco-friendly cleaning products that are safe for the environment, your employees, tenants, pets, and family members. We use green-certified products that are both effective and safe for your space.
The frequency of cleaning depends on your needs and preferences.
- For businesses, we recommend regular cleaning, ranging from daily janitorial services to weekly or monthly cleanings, depending on foot traffic and usage.
- For residential spaces, the frequency of cleaning is up to you—many homeowners choose weekly or bi-weekly cleanings, but we can tailor the schedule to fit your lifestyle.
Yes! We offer both one-time and recurring cleaning services. Whether you need a deep clean, a move-in or move-out cleaning, or a special event clean-up, we can accommodate one-time service requests.
Yes, we prioritize eco-friendly cleaning products that are safe for the environment, your employees, tenants, pets, and family members. We use green-certified products that are both effective and safe for your space.
Yes, we prioritize eco-friendly cleaning products that are safe for the environment, your employees, tenants, pets, and family members. We use green-certified products that are both effective and safe for your space.
Cleaning Questions
Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.
Commercial Cleaning Questions
Yes! Whether you have a small office, a large corporate building, or a multi-unit property, we provide customized cleaning services for businesses of all sizes. Our team is equipped to handle everything from small retail spaces to large industrial facilities. .
We pride ourselves on our attention to detail and consistently high standards. To ensure the best results, we create a detailed cleaning plan tailored to your business’s needs. We also conduct regular quality checks and encourage feedback to improve our services continuously.
Absolutely! We understand that your business needs to operate without disruption. That’s why we offer flexible scheduling to clean during non-business hours or on weekends to avoid any interference with your operations.
Residential Cleaning Questions
he time required depends on the size of your home and the scope of the cleaning. For regular cleaning, it typically takes between 1–3 hours. For deep cleaning or movein/move-out cleaning, it may take longer. We’ll provide an estimate based on your specific needs.
No, you don’t need to provide anything! We bring all the necessary cleaning supplies and equipment, including eco-friendly products, vacuum cleaners, and tools needed to make your space spotless.
Of course! We tailor our services to your needs. Whether you need extra attention to certain areas, have specific preferences, or need something special (like organizing or laundry), just let us know, and we’ll be happy to accommodate your request.
Move-In / Move-Out Cleaning Questions
Our move-in/move-out cleaning includes a thorough, deep clean of every room in your home or apartment. We clean floors, windows, walls, appliances, countertops, cabinets, and more. We also focus on areas that are often overlooked during regular cleaning, ensuring the space is spotless for the next occupant.
We recommend scheduling at least 1–2 weeks in advance, especially if you’re moving during a busy season. However, we’ll do our best to accommodate last-minute requests whenever possible.
Other Questions
Your satisfaction is our top priority. If you’re not completely happy with the service, please let us know within 24 hours, and we’ll return to re-clean any areas that didn’t meet your expectations.
Yes, we offer flexible scheduling! If you need to reschedule or modify your cleaning frequency, simply give us a call or send us a message, and we’ll work with you to find a time that fits your needs.
We accept a variety of payment methods, including credit cards, checks, and online payments. Payment is typically due after the cleaning service is completed, but we can also arrange recurring billing for ongoing services.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to contact us directly! We’re here to help and would be happy to answer any additional questions you have