Last Updated: September 17, 2025
Rainier Cleaning Solutions (“Rainier Cleaning Solutions,” “Rainier,” “we,” “us,” or “our”) takes the security and privacy of your personal information very seriously. We do not sell, trade, or rent your personally identifiable information. This Privacy Policy explains what information we collect on our website and in connection with our services (collectively, the “Website” and the “Services”), why we collect it, how we use it, when we may disclose it, and the choices you have.
By visiting or using our Website or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or Services. We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date above. Your continued use of the Website or Services after any changes means you accept the updated Privacy Policy.
If you have questions or concerns about this Privacy Policy, please contact us at info@rainiercleaningsolutions.com.
1) Scope
This Privacy Policy applies to information we collect through the Website and in the course of providing cleaning and related services, including online booking, estimates, invoicing, customer support, and marketing communications.
2) Information We Collect
We follow high standards of ethical practices and collect only the information needed to provide the Services you request.
a) Personal Information
We collect and store information you provide directly, for example when you request an estimate, schedule a service, create an account, contact support, or subscribe to our communications. This may include:
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Name, email address, phone number
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Service address, billing address
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Details about your property relevant to services
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Payment information, which may include card details collected and processed by our secure payment processor
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Communications and preferences
We use this information to provide and manage the Services you request, process payments and invoices, send confirmations and reminders, improve customer support, and, if you opt in, send marketing communications about promotions, new services, or features.
b) Anonymous or Usage Information
When you use the Website, we may automatically collect certain information that does not identify you directly, sometimes called “usage data” or “traffic data.” This may include:
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IP address, device and browser information
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Referring pages and exit pages
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Pages viewed, links clicked, and general site usage patterns
We use this information to analyze and improve Website performance and user experience.
c) Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, help manage bookings, and understand how the Website is used. Most browsers accept cookies by default, but you can usually set your browser to remove or reject cookies. If you disable cookies, some Website features may not function properly.
We do not install spyware and we do not use software to pull information from your computer without your knowledge.
3) How We Use Your Information
We use the information we collect to:
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Provide, operate, and maintain the Website and Services
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Process estimates, bookings, invoices, and payments
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Communicate with you about appointments, service updates, and customer support
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Send marketing communications if you have not opted out
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Monitor, analyze, and improve the Website and Services
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Detect, prevent, and address fraud, security, or technical issues
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Comply with legal obligations and enforce our terms
We do not sell or share your Personal Information for cross-context behavioral advertising. If we ever intend to use your Personal Information for a materially different purpose than described here, we will notify you and give you the opportunity to opt out where required.
4) When We Disclose Information
We may disclose information:
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To service providers that perform services on our behalf, such as payment processing, appointment scheduling, customer communications, analytics, and Website hosting. These parties are contractually obligated to protect your information and use it only for the services we request.
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For legal reasons if we believe disclosure is necessary to comply with law or legal process, respond to requests from public authorities, enforce our agreements, protect our operations or users, or protect rights, privacy, safety, or property.
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In a business transfer if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your Personal Information and we do not share it for targeted advertising.
5) Your Choices
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Marketing emails: You can unsubscribe at any time by using the “unsubscribe” link in our emails or by contacting us at info@rainiercleaningsolutions.com.
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Cookies: You may set your browser to block or delete cookies. This may affect certain Website features.
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SMS: See “SMS Terms” below for opting out of text messages.
6) Newsletters and Email List
If you subscribe to our newsletter, we collect your email address and may collect your ZIP code or location to tailor content. We do not disclose this information to third parties other than service providers acting on our behalf. You can unsubscribe at any time using the link in any newsletter.
7) SMS Terms of Service and Privacy
By opting into SMS from a web form or other method, you agree to receive SMS messages from Rainier Cleaning Solutions. Messages may include appointment scheduling, reminders, and billing notifications. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out at any time.
SMS Privacy: Rainier Cleaning Solutions will not sell or share your opted-in mobile consent data with third parties.
8) Children’s Privacy
Our Website and Services are not directed to children under 13. We do not knowingly collect Personal Information from children under 13. If we learn that we have collected such information, we will delete it. If you believe a child under 13 has provided us with Personal Information, please contact info@rainiercleaningsolutions.com.
9) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information against accidental, unlawful, or unauthorized access, destruction, loss, alteration, disclosure, or use. No system can be guaranteed to be 100 percent secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
10) Data Retention
We retain Personal Information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and our legal or operational needs.
11) Your Privacy Rights
Depending on where you live, you may have certain rights regarding your Personal Information. These may include:
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Access, and to request a copy of the information we hold about you
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Correction of inaccurate information
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Deletion of your information
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Portability of certain information
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Opt out of marketing communications
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In some states, opt out of the sale or sharing of Personal Information, targeted advertising, or certain profiling, although we do not sell or share your Personal Information
To exercise these rights, contact info@rainiercleaningsolutions.com and include your name, contact information, and the nature of your request. We may take steps to verify your identity before fulfilling your request. If applicable, you may designate an authorized agent to make a request on your behalf, subject to verification.
If we deny your request, you may have the right to appeal by replying to our denial with “Appeal” and a short explanation.
12) Payments
If you make a payment, your card details are collected and processed by our third-party payment processor. We do not store full card numbers on our systems. The processor’s use of your information is governed by its privacy policy.
13) Do Not Track
Some browsers transmit “Do Not Track” signals. Our Website does not respond to these signals. You can manage cookies and other tracking technologies through your browser settings.
14) Changes to This Policy
As we add new features or Services, we may update this Privacy Policy. We will post updates here and revise the “Last Updated” date. Please review this Privacy Policy periodically.
15) Contact Us
If you have questions, concerns, or requests related to privacy, please contact us at:
Rainier Cleaning Solutions
Email: info@rainiercleaningsolutions.com
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